2 - 4 years
3 - 7 Lacs
Posted:1 month ago|
Platform:
Remote
Full Time
HR Services delivery center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining HR data of employees in HR Systems & support employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)
Key Accountabilities:
• Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity• Respond & resolve queries in a timely & accurate manner with employee experience at the core.• Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.)• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements• Follow the Desktop Procedures / KB articles defined for every transaction/query• Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies
Skills and Qualifications
• Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc.• Post-Graduation (any specialization)• Excellent written & verbal English communication• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)• Knowledge of MS tools (Excel & PowerPoint)• Attention to detail and ability to follow guidelines• Ability to maintain highly confidential and sensitive information• Ability to deliver against agreed objectives/ service levels
Interested Candidate Can share your resume to "grishma.b@twsol.com"
sindhu.d@twsol.com"
Teamware Solutions ( A Division Of Quantum Leap Co Nsulting .
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