HR Onboarding Specialist

• Communicates with employees verbally and in writing to resolve general to complex inquiries
• Closely adheres to procedures to complete all call and case tracking actions needed to record interactions
• Follows guides to process HR related transactions/activities to provide an exceptional customer experience
• Meets service level, quality, and productivity metrics as outlined on scorecards
• Follows all established processes, policies, company guidelines and regulations

Required qualifications, capabilities, and skills

• Demonstrated active listening, probing, and reading comprehension skills
• Demonstrated interpersonal skills with a customer obsessed mindset
• Proven analytical and problem-solving skills
• Demonstrated ability to work in a team environment and collaborate with peers

Preferred qualifications, capabilities, and skills

• 4-5 year experience in a Human resources
• Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)

Work schedule

• Must be able to work flexible hours and rotation shifts ( Monday through Friday )
• Must be able to work overtime and weekends to support business needs