Housekeeping Supervisor

We are seeking a Housekeeping Supervisor to serve as the primary point of contact for our guests at our luxurious Villas in Siolim. The role involves overseeing villa cleanliness and maintenance, welcoming guests upon arrival, managing dining arrangements, and ensuring guest rooms meet high standards throughout their stay. Your goal will be to ensure an exceptional guest experience from arrival to departure.

Responsibilities:

- Greet guests upon arrival and facilitate their check-in process.

- Anticipate guest needs by understanding preferences, allergies, and other requirements.

- Familiarize yourself with villa services and menu offerings to provide recommendations and assist with bookings.

- Monitor and replenish villa inventory as needed.

- Serve meals and beverages, ensuring a high level of service.

- Coordinate with housekeeping to schedule room cleaning at guests' convenience.

- Ensure guest rooms are immaculate and promptly address any cleanliness issues.

- Arrange additional amenities and services as requested by guests.

- Bid farewell to guests upon check-out.

- Maintain a professional appearance at all times.

- Adhere to safety and hygiene policies and keep updated on any changes.

- Handle all responsibilities with discretion, professionalism, and a friendly demeanor.

Requirements and Skills:

- Fluent in English (spoken and written).

- Previous experience as a Housekeeping Supervisor, Butler, or similar role in the hospitality industry.

- Strong organizational and multitasking abilities.

- Ability to adapt to a dynamic environment.

- Commitment to delivering exceptional customer service.

- Exceptional attention to detail.

- Knowledge of local high-end restaurants and tourist attractions.

- Ability to manage sensitive matters with efficiency and discretion.

- Associate’s or bachelor’s degree in hotel management preferred.

- Minimum of 3 years' experience as a housekeeping supervisor in a luxury hotel or villa setting.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off