Housekeeping Supervisor @ Fortis Hospital, Shalimar Bagh Delhi

Fortis Hospital, Shalimar Bagh Delhi

Hiring for Housekeeping Supervisor

Unit:

Reporting t

Education/Experience

• Diploma Holder/ Graduate.
• Preferably with 5 year of service industry / healthcare experience.
• Physical requirement As per the policy, employee should clear the preemployment health checkup.

Overall Objective:

A. Responsibilities and Key Tasks

1. Conduct briefing and allot duties at the beginning of the shift.

2. Lead, train and motivate the team in a shift.

3. Inspect OPDs, wards, rooms/Public area to ensure standards are maintained.

4. Organize and direct various sub-activities of the department.

5. Ensure that policies, systems, procedures and standards are followed and recommend changes, if any.

6. Ensure safety and hygiene of the housekeeping staff.

7. Recommend staff rotations and organize extra hands when required.

8. Maintain discipline and train staff.

9. Ensure proper coordination with all the departments, especially Engineering, Laundry, Food and Beverage and Front Office.

10. Supervise the periodic schedule of Pest Control, Night Cleaning Schedules, and Floor Polishing Schedules.

11. Ensure proper record keeping.

12. Ensure that all housekeeping assets like- equipment, linen and consumables are used and stored properly to prolong their life.

B. Most Important Demands

Core Competencies

• Service Excellence
• Team Leader

Technical/Functional Competencies

• Thorough knowledge of Housekeeping
• Training Skills
• Patient Handling Skills
• Leadership and Motivational Skills
• Well Groomed and Physically Fit
• Computer skills
• Eye for Detail

Behavioral/Leadership Competencies

• Initiative
• Proactive and prompt; Leader by example: Embody Fortis Hospital brand and be the image
• Self-motivated
• Good Interpersonal communication skills
• Keen listener
• Flexible and adaptive to challenges & situations.

Customer Orientation

• To be responsible for a well-kept hospital.
• To ensure availability of supplies and consumables in patient Rooms.
• To be responsible for enhancing the patient and attendants experience in rooms and public areas of the hospital.
• Ability to communicate with both internal & external customers.
• To be able to attend and resolve patients concerns and issues.
• Ability to analyze customer preference and feedback and guide efforts towards enhanced customer experience.

Demeanor

• Presentable and agile
• Soft spoken and approachable
• Impeccable grooming
• Confident, friendly and efficient

Technical Competencies

• Thorough knowledge of Equipment, Chemicals and Supplies
• Biomedical Waste Management
• Analytical capabilities to address issues and challenges concerning Patient experience
• Lead improvement projects for Patient convenience
• Training ability and knowledge dissemination competencies:
• Complete awareness of hospital’s infrastructure and policies.
• To be able to train a large task force on patient’s centricity and experience

Key Performance Indicators (Accountability)

• Customer feedback scores
• Improvement in NABH and ISO audit scoring

Organizational Relationships

• External: Inpatient /Outpatient customer
• Internal: GREs, Duty Manager, Physicians, Nursing, Technicians, Housekeeping / F & B, Engineering and maintenance, IT, Finance, General Administration 3.13.

Direct Reports – Vendor Site Managers, GDA/Housekeeping Staff.

Interested! Please attend the walk-in-interview.

Best Regards,

Drishti

HR

FHSB