Housekeeping Supervisor

Required for our Resort at Ooty

Chemmanur International Holidays and Resorts Limited

Job Title: Housekeeping Supervisor

Department: Housekeeping
Location: Ooty
Reports To: Executive Housekeeper / General Manager

Job Summary:

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and meet the organization’s hygiene and quality standards. The role involves supervising housekeeping staff, managing schedules, inspecting rooms, and ensuring excellent guest satisfaction.

Key Responsibilities:

• Supervise and coordinate the activities of housekeeping staff, including room attendants, public area attendants, and linen attendants.
• Inspect guest rooms, public areas, and back-of-house areas for cleanliness, maintenance, and overall presentation.
• Ensure all cleaning assignments are completed according to established standards and timelines.
• Train, guide, and motivate team members to maintain consistent quality and productivity.
• Manage inventory of cleaning supplies, linen, and guest amenities; place requisitions as required.
• Maintain proper records of attendance, room status, cleaning schedules, and maintenance issues.
• Coordinate with the front office and maintenance departments for room readiness and repair follow-ups.
• Address guest complaints or feedback promptly and professionally.
• Ensure adherence to health, safety, and sanitation protocols at all times.
• Support the Executive Housekeeper in preparing reports and performance evaluations.

Required Qualifications & Skills:

• Diploma/Degree in Hotel Management or related field.
• 2–4 years of housekeeping experience, with at least 1 year in a supervisory role (preferred in hotels/resorts).
• Strong knowledge of cleaning techniques, materials, and housekeeping procedures.
• Excellent leadership, communication, and organizational skills.
• Eye for detail and commitment to maintaining high standards.
• Ability to manage a team effectively and handle pressure situations.
• Basic computer skills (MS Office, PMS knowledge preferred).

Key Competencies:

• Leadership & Team Supervision
• Attention to Detail
• Guest Service Orientation
• Time Management
• Problem Solving
• Hygiene & Safety Awareness

Job Type: Full-time

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

• Food provided

Experience:

• Housekeeping: 4 years (Preferred)

Work Location: In person