Housekeeping Executive

Housekeeping Attendant Job Description (Akoya Hotels)

Job Title: Housekeeping Attendant / Room Attendant

Department: Housekeeping

Reports to: Housekeeping Supervisor / Executive Housekeeper

Summary:

The Housekeeping Attendant is responsible for maintaining the cleanliness, sanitation, and orderliness of guest rooms and public areas within the hotel. The role requires a keen eye for detail, a strong work ethic, and a commitment to providing an exceptional guest experience. The attendant is a key part of the team that ensures all areas of the hotel meet the highest standards of hygiene and presentation, contributing to guest satisfaction and the hotel's reputation.

Key Responsibilities:

1. Guest Room Service:

• Thoroughly clean and service assigned guest rooms according to established hotel standards and procedures. This includes:
• Making beds and changing linen and towels.
• Dusting and polishing furniture, fixtures, and surfaces.
• Vacuuming carpets and mopping floors.
• Cleaning and sanitizing bathrooms, including toilets, showers, tubs, and sinks.
• Replenishing guest supplies such as toiletries, mini-bar items, and amenities.
• Report any technical issues, maintenance needs, or broken items to the Housekeeping Supervisor or Maintenance Department promptly.
• Check the status of rooms and update the housekeeping system (e.g., occupied, vacant, clean) accordingly.
• Respect guest privacy and property, and ensure the security of all assigned rooms.

2. Public Area Upkeep:

• Maintain the cleanliness of public areas, including hallways, lobbies, stairways, elevators, and public restrooms.
• Ensure all public areas are presentable and free of clutter.
• Assist with deep cleaning projects as assigned, such as carpet shampooing or window cleaning.

3. Inventory & Supplies Management:

• Stock and organize the housekeeping trolley with all necessary cleaning supplies, linen, and guest amenities before each shift.
• Monitor and report stock levels to the Housekeeping Supervisor to ensure adequate supplies are always available.
• Handle and store all cleaning chemicals and equipment safely and according to established guidelines.

4. Guest Interaction & Communication:

• Greet guests in a friendly and professional manner when encountered in hallways or other areas.
• Promptly and courteously respond to guest requests for extra towels, pillows, or other amenities.
• Handle guest inquiries and report any guest-related issues or complaints to the supervisor.
• Return any lost and found items to the designated area or supervisor.

5. Health & Safety Compliance:

• Adhere to all hotel security, safety, and hygiene policies and procedures.
• Follow proper procedures for waste disposal and recycling.
• Be aware of and report any potential hazards or unsafe conditions.

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person