Hotel Travel Desk Executive

Hiring of Travel Desk Executives - 5* Hotel

Key Responsibilities:

• Guest Assistance: Provide personalized assistance to guests with travel arrangements, including transportation, excursions, and reservations.
• Booking Management: Manage and confirm bookings for transportation, tours, and other travel-related services with precision.
• Local Insights: Offer detailed information about local attractions, dining options, and events to enhance the guest experience.
• Problem Resolution: Resolve any issues or special requests related to travel and transportation, ensuring guest satisfaction.
• Vendor Coordination: Liaise with external travel service providers, including car rental companies, tour operators, and airlines.
• Record Keeping: Maintain accurate records of bookings, cancellations, and guest interactions.
• Collaboration: Work closely with hotel departments to fulfill guest requests and ensure seamless integration of services.

Required Skills and Qualifications:

• Customer Service Expertise: Proven track record in a high-level customer service role, ideally within the hospitality industry.
• Communication Skills: Excellent verbal and written communication skills; ability to interact effectively with guests and vendors.
• Organizational Abilities: Strong skills in managing multiple tasks, including handling reservations and coordinating services.
• Attention to Detail: High level of accuracy in booking details and understanding of travel logistics.
• Technical Proficiency: Familiarity with hotel management systems, booking platforms, and standard office software (e.g., Microsoft Office).
• Problem-Solving Skills: Ability to manage and resolve issues efficiently and professionally.

Preferred Qualifications:

• Previous Experience: Extensive experience in travel desk, concierge, or a similar hospitality role is highly desirable.
• Language Skills: Proficiency in multiple languages can be advantageous, depending on the hotel's guest demographic.
• Educational Background: A degree or certification in hospitality management, travel, or a related field is a plus.

Personal Attributes:

• Professionalism: Maintains a high level of professionalism and represents the hotel with integrity.
• Empathy: Demonstrates a genuine interest in guest satisfaction and willingness to go above and beyond to meet their needs.
• Adaptability: Ability to adapt to changing guest needs and work efficiently under pressure.
• Team-Oriented: Works collaboratively with other hotel departments and external service providers.

Work Environment:

• Customer-Focused: Direct interaction with guests requires a friendly and approachable demeanor.
• Dynamic: The role involves working in a fast-paced environment with varying demands and workloads.
• Flexible Hours: Availability to work irregular hours, including weekends and holidays, as needed.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person