Hotel Security Officer

Security Guard — 5-Star Hotel (Detailed Job Description)

Location: La Nature Hotels & Resorts
Reports to: Security Supervisor / Head of Security / Front Office Manager
Role type: Full-time, rotational shifts (including nights, weekends & public holidays)

Position summary

A Security Guard at a 5-star hotel ensures the safety, security and welcoming experience of guests, staff and property. The role combines diligent access control and record keeping with proactive patrolling, guest assistance and incident management — while always projecting courteous, professional hospitality. Core responsibilities include maintaining gate passes and logbooks, vendor/material control, staff entry/exit checks, vehicle screening, enforcement of food disclaimers, safeguarding EV-charging infrastructure, luggage assistance, and continuous communication with Front Office.

Qualifications & certifications (recommended / required)

• Minimum: High school (10+2) or equivalent.
• Experience: 2+ years in hotel security or hospitality environment preferred for 5-star properties.
• Training / Licenses: PSARA compliance and basic security training as applicable in India (security training and background verification are industry standards). Holders of recognized security training certificates and first-aid/CPR certification are preferred. IndeedKnighthood
• Skills: Strong observational skills, excellent written logs, calm under pressure, polite guest manner, basic mechanical/EV charging awareness (or willingness to learn).
• Physical: Physically fit — able to stand/patrol for extended hours and handle luggage when required.

KPI & performance indicators

• Documentation accuracy: 100% completed gate/material passes and incident reports for assigned shifts.
• Response time: Time to acknowledge and report incidents / guest requests.
• Guest satisfaction: Positive guest feedback related to arrival/departure handling.
• Compliance: Adherence to PSARA/training, uniform and SOP requirements.
• Loss prevention: Number of preventable security incidents or asset losses.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person