Hotel Manager cum Hospitality Manager

• Overseeing day-to-day operations of our hospitality establishment and ensuring the highest level of guest satisfaction and service standards.
• Managing and supervising staff, including recruitment, training and performance evaluation.
• Coordinating with various departments, such as the front desk, housekeeping and food and beverage, to ensure seamless operations.
• Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations and maintain compliance with industry regulations.
• Monitoring financial performance, managing budgets and identifying strategies to maximise revenue and profitability.
• Maintaining relationships with vendors, suppliers and partners to ensure quality products and services.
• Handling guest feedback and resolving complaints or issues promptly and satisfactorily.
• Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
• Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests.
• Coordinate reservations and optimise occupancy rates, maximising revenue and maintaining accurate booking records.
• Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
• Conduct regular inspections to ensure cleanliness, functionality and maintenance of guest rooms and common areas.
• Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
• Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.
• also supervise guest training & educate Farm visitor.

Job Types: Full-time, Permanent

Pay: ₹10,675.43 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person