Job
Description
The Hotel Front Office Executive is responsible for providing exceptional guest service, managing all front desk operations, and ensuring a smooth and efficient check-in and check-out process for guests. This role requires a friendly and welcoming demeanor, strong organizational skills, and the ability to handle various guest requests and inquiries with professionalism and efficiency. Key Responsibilities: Guest Services & Relations: Warmly welcome guests upon arrival and assist them with check-in procedures, including verifying reservations, assigning rooms, and issuing key cards. Process guest check-outs efficiently, including preparing bills, handling payments (cash, credit cards, etc.), and resolving any billing discrepancies. Answer guest inquiries about hotel services, amenities, local attractions, and general information. Handle guest complaints and requests promptly and effectively, escalating to management when necessary to ensure guest satisfaction. Provide personalized service and anticipate guest needs to enhance their overall experience. Act as a liaison between guests and other hotel departments (e.g., housekeeping, maintenance, F&B) to ensure smooth operations and timely fulfillment of guest requests. Reservations & Administration: Manage and update reservation systems, including processing new bookings, modifications, and cancellations. Maintain accurate guest records and ensure data entry is precise. Answer incoming phone calls professionally, route calls to the appropriate departments or individuals, and take messages when necessary. Manage incoming and outgoing mail, packages, and deliveries. Maintain a tidy and organized reception area. Assist with administrative tasks such as preparing reports, managing office supplies, and filing documents. Financial Handling: Process payments accurately and efficiently, including cash handling and credit card transactions. Balance cash drawers at the beginning and end of shifts. Upsell hotel services, amenities, and higher room categories when opportunities arise to contribute to revenue generation. Communication & Coordination: Communicate effectively with colleagues across all departments to ensure seamless guest experiences. Provide information and updates to incoming shifts. Participate in departmental meetings and training sessions as required. Safety & Security: Adhere to all hotel safety and security procedures, including key management protocols. Be familiar with emergency procedures and act accordingly in case of fire alarms, medical emergencies, or other critical situations. Skills and Qualifications: Education: High school diploma or equivalent is typically required. A diploma or degree in Hospitality Management or a related field is a strong advantage. Experience: Previous experience in a front office role, customer service, or a similar guest-facing position, preferably within the hospitality industry. Skills: Excellent Communication Skills: Proficient in verbal and written English (and local languages if applicable) to interact effectively with guests and staff. Customer Service Orientation: A strong commitment to providing high-quality, attentive, and empathetic service. Problem-Solving Abilities: Aptitude for resolving guest issues promptly, calmly, and efficiently, often under pressure. Organizational Skills: Strong ability to multitask, prioritize tasks, and maintain a neat and organized workspace. Computer Proficiency: Familiarity with hotel management software (PMS - Property Management Systems like Opera, Fidelio, etc.) and basic office applications (Microsoft Office Suite). Attention to Detail: Meticulous in handling guest information, reservations, and financial transactions. Professionalism: Maintain a polished appearance and a courteous demeanor at all times. Teamwork: Ability to collaborate effectively with colleagues and other departments. Adaptability: Ability to adjust to changing priorities and a fast-paced environment. Local Knowledge: Ability to provide recommendations for local attractions, dining, and transportation. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) receptionist: 2 years (Required) hotel Receptionist: 1 year (Required) Language: Hindi, English & Other Languages as well. (Required) Work Location: In person Expected Start Date: 07/06/2025
