Hostess/Guest Relations Executive

1. Job Description – Hostess

Position: Hostess
Department: Restaurant Service
Experience: 1–2 years preferred in restaurant or hospitality
Salary Range: As per company standards

Key Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Manage the reservation system and maintain the waitlist during peak hours.
• Escort guests to their tables and coordinate with service staff for smooth seating.
• Communicate table availability and guest flow to the service team.
• Answer customer inquiries regarding menu, timings, and services.
• Maintain cleanliness and presentation of the entrance, lobby, and host desk.
• Resolve minor guest concerns politely and escalate major issues to supervisors.
• Ensure a high level of hospitality and uphold restaurant standards at all times.

Key Skills

• Strong communication and interpersonal skills
• Polite, confident, and guest-focused approach
• Ability to manage pressure during rush hours
• Basic knowledge of reservation software (preferred)
• Well-groomed and presentable

2. Job Description – Guest Relations Executive (GRE)

Position: Guest Relations Executive
Department: Front-of-House / Service
Experience: 2–3 years in hospitality preferred
Salary Range: As per company standards

Key Responsibilities

• Welcome VIP, regular, and walk-in guests and ensure they receive personalized service.
• Handle guest inquiries, special requests, and feedback with professionalism.
• Maintain guest database, track preferences, and update guest history.
• Coordinate with the service team, kitchen, and management to deliver seamless guest experience.
• Manage complaints tactfully and ensure quick resolution.
• Assist in reservations, seating management, and guest flow control.
• Monitor guest satisfaction throughout their dining experience.
• Support in hosting events, special promotions, and celebrations.
• Prepare daily guest reports and highlight key service observations.

Key Skills

• Excellent communication and people-management skills
• Strong problem-solving approach
• Pleasant personality and high grooming standards
• Ability to handle high-profile guests with courtesy
• Good organizational and record-keeping skills
• Knowledge of POS, reservation platforms, and CRM tools (preferred)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person