Key Responsibilities Respond to customer queries via email, chat, phone & social media, ensuring quick resolution. Address concerns like order status, complaints, leakages & delivery issues. Handle queries (address verification, product usage, benefits) quickly and efficiently. Coordinate with logistics partners (Delhivery, ShipRocket) for order-related concerns. Engage with loyal customers for testimonials & events. Help reduce cart abandonment by resolving purchase hesitations. About Company: HoneyVeda is a new-age d2c company. We are working directly with farmers, increasing their income. As well as keeping sustainable and scientific practices in beekeeping. Show more Show less

Tips: We are looking for a proactive Customer Support Executive to enhance customer satisfaction and retention. You’ll handle queries, order tracking, returns, and feedback while ensuring a seamless experience across multiple channels. Responsibilities Respond to customer queries via email, chat, phone & social media, ensuring quick resolution. Address concerns like order status, complaints, leakages & delivery issues. Handle queries (address verification, product usage, benefits) quickly and efficiently. Coordinate with logistics partners (Delhivery, ShipRocket) for order-related concerns. Engage with loyal customers for testimonials & events. Help reduce cart abandonment by resolving purchase hesitations. Qualifications 0 - 1.5 years of customer support experience (E-commerce/FMCG preferred). Strong communication skills in English & Hindi (verbal & written). Ability to handle escalations professionally with a customer-first approach. Familiarity with CRM & ticketing systems is a plus. Passion for customer service & relationship-building If you're eager to create meaningful customer experiences, we'd love to hear from you! Show more Show less

About the job: Key responsibilities: 1. Respond to customer queries via email, chat, phone & social media, ensuring quick resolution. 2. Address concerns like order status, complaints, leakages & delivery issues. 3. Handle queries (address verification, product usage, benefits) quickly and efficiently. 4. Coordinate with logistics partners (Delhivery, ShipRocket) for order-related concerns. 5. Engage with loyal customers for testimonials & events. 6. Help reduce cart abandonment by resolving purchase hesitations. Who can apply: Only those candidates can apply who: Salary: ₹ 2,09,000 /year Experience: 0 year(s) Deadline: 2025-06-29 23:59:59 Skills required: MS-Office, MS-Excel, English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: 1. 0 - 1 years of customer support experience (E-commerce/FMCG preferred). 2. Strong communication skills in English & Hindi (verbal & written). 3. Ability to handle escalations professionally with a customer-first approach. 4. Familiarity with CRM & ticketing systems is a plus. 5. Passion for customer service & relationship-building About Company: HoneyVeda is a new-age d2c company. We are working directly with farmers, increasing their income. As well as keeping sustainable and scientific practices in beekeeping.

About the Role: HoneyVeda, one of India’s most loved ethical honey brands, is hiring a Customer Care Executive to manage inbound/outbound calls, WhatsApp & email support, and order issue handling. If you’re passionate about great service and comfortable using tools like WhatsApp Business, CRM software, and basic data entry platforms — we’d love to meet you. Key Responsibilities: Handle incoming/outgoing customer calls Respond to WhatsApp, emails, and social media DMs Update customer records in CRM (Salesforce, Shopify, Interakt) Coordinate with logistics and internal teams for issue resolution What You Need: 1–3 years in a customer-facing voice support role Fluent in Hindi & English (Gujarati is a plus) Basic comfort with digital tools (CRM, WhatsApp Business, Google Sheets) Empathy, clarity in communication, and problem-solving mindset Why Join Us? Purpose-driven company with a growing national & global footprint Friendly, empowering work culture Exposure to leading customer experience tools Growth path into senior service operations roles 📩 Apply now or refer someone amazing! Show more Show less