Home Connect Master Supervisor

As a Home Connect and Care Operations Manager at JC Home Muradnagar, your role involves driving operations in the assigned territory and ensuring customer satisfaction. Your key responsibilities include: - Sourcing and training technicians from target colleges - Conducting classroom and on-the-job trainings for technicians - Mentoring and guiding technicians to enhance productivity - Ensuring zero defect execution of home connect activities - Driving home connect installation and fault repair related SLA - Ensuring adherence to processes as per company defined SLAs To excel in this role, you are required to have: - Education: Diploma / B.E / B.Tech in ECE / Telecommunication / IT / CS - Experience: 5 - 8 years Key Skills & Competencies: - Product service knowledge - Knowledge of IT tools usage - Proficiency in the local language - Planning and organizing skills - Team Management Skills - Execution excellence - Communication skills - Coaching skills - Customer focus Location: JC Home Muradnagar (Note: No additional company details were provided in the job description),