Holiday Consultant

Location: Trivandrum
Shift: 13:00 – 21:00
Employment Type: Full-time

About Us

Fly Easy Tours is an IATA-approved travel agency with established Study Abroad and Travel offices in India and the United Kingdom. We specialize in delivering seamless, personalised travel and education solutions to clients worldwid

Job Summary

We are looking for a motivated and customer-focused Holiday Consultant to join our Trivandrum office. The role involves handling customers from India and the UK, creating tailored holiday packages—especially for Europe—and delivering exceptional service. Training will be provided for candidates willing to learn and grow.

Key Responsibilities

• Consult with clients from India and the UK to understand travel preferences, budgets, and special requirements
• Design and sell tailor-made and package holidays (leisure, luxury, family, honeymoon, group travel)
• Provide expert advice on destinations, visas, flights, hotels, tours, and travel insurance
• Prepare accurate quotations and process bookings using GDS and supplier portals
• Coordinate with airlines, hotels, DMCs, and tour operators to secure best rates and services
• Ensure all travel documentation is accurate and issued on time
• Deliver excellent customer service before, during, and after travel
• Handle amendments, cancellations, and customer queries professionally
• Upsell ancillary services to maximize revenue
• Maintain up-to-date knowledge of destinations, products, and travel regulations
• Attend training sessions to enhance knowledge of European destinations and industry trends

Skills & Requirements

• Proven experience as a Holiday Consultant or Travel Advisor preferred
• Strong destination knowledge, especially Europe, and willingness to learn
• Excellent communication, sales, and customer service skills
• Ability to tailor holidays to individual client needs
• Familiarity with GDS systems and online booking platforms
• Strong attention to detail and organisational skills
• Ability to work independently and meet sales targets

Desirable

• Travel & Tourism qualification
• Experience in luxury or bespoke travel
• Knowledge of visa processes and travel regulations

What We Offer

• Competitive salary plus incentives
• Flexible, supportive work environment
• Ongoing training and career growth opportunities
• Exposure to international travel markets and client handling

Job Type: Full-time

Pay: ₹25,000.00 - ₹75,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time

Ability to commute/relocate:

• Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Travel planning: 2 years (Required)

Language:

• Malayalam (Required)
• English (Required)

Work Location: In person