Hitachi Storage - Administrator

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Skills:

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Experience:

Storage GCM5 - Chief Technical Specialist / Chief Infrastructure Management Analyst / Service Manager

Storage Technology

• VSP, VSP G1000, VSP G1500
• Replication - True copy, ShadowImage
• Hitachi Storage Navigator, Hitachi Device manager, Hitachi Command Suite
• Tuning manager
• NETAPP FAS Series 3000/6000, A700, and Cluster Mode
• DFM / Operations Manager, OnCommand System manager
• NETAPP replication SNAP Mirror / Vault
• Brocade Network Advisor
• Brocade CLI and SAN Related Products
• VMAX/DMX/Xtreme IO
• VPLEX, VNX/Clarion
• Isilon, Centera, Celerra
• Replication BCV/Clone, SRDF/Recovery Point Appliance
• Thin Provisioning, Performance Manager, Unisphere

• Backup Technology

• On Duty roster to support for 24x7 Standby services, participate ad-hoc incident
• Creation of LUNs & mapping to host
• LUN/Server decommission
• Meta Device creation/addition & removal
• Virtual provisioning & Tiering
• Local & remote replication for Backup/DR
• Creation of CIFS/NFS file system and exporting to host
• Enhanced troubleshoot of CIFS & NFS permission issues
• Creating Qtrees, Implementing Quota Limits with user level and folder level with quota policies
• Configure, administer and troubleshoot Snap-Mirror Environment
• Scheduling Snapshots and Snap-vault snapshots, snap-drive, snap manager
• Managing the reports using operations manager
• Experience in SAN Fabric configuration with Brocade/Cisco
• Able to perform health checks, zoning, troubleshooting fabric-related issues, handle upgrades
• Change preparation
• Handling Routine Reporting
• Handle escalation from peers
• Change review and approval
• Able to handle basic troubleshooting over storage performance
• Handle advanced performance analysis and advise on the hotspot and propose a resolution
• Engagement of Solutioning for new technology
• Migration Planning and Change arrangement
• Human Resource management and Team management
• Service Level Review and team improvement plan
• Management tracking and reporting
• Participate in operation presentations and Daily Standup call for tower-based reporting
• Team improvement planning
• Team appraisal review and comments

• Backup Duty

• Minimum 8 years of relevant hands-on experience on above-mentioned technology
• Degree in Computer Science / Information System or related disciplines
• Solid understanding of operating systems (Linux/AIX/Solaris/Windows/ESX / HPUX) would be an advantage
• Knowledge of Service Management tools Remedy/Service Now would be an advantage
• Certified in ITIL / ISO Process would be an advantage
• Understanding of enterprise networking would be an advantage
• Experience with Vendor support role would be an advantage
• Experience with SAN / NAS / Fabric L2-L3 support or above would be an advantage
• Experience with SAN / NAS / Fabric Solutioning, or Pre-sales experience would be an advantage
• Excellent listening, oral, and written communication skills
• Fluent in English
• Fluent in Cantonese would be an advantage
• Mandatory for Cantonese speaking for Hong Kong Hiring
• Planning and Organization
• Excellent Planning and execution, good time management skills
• Identify tasks to be accomplished, Prioritize tasks, participate in technical discussion
• Make good follow-up and provide constructive feedback

• Attention to Detail

• Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked
• Establishing relationships and maintaining contacts with people from a wide variety of backgrounds
• Pay attention to assigned and provide accuracy on the tasks/activity

• Flexibility

• Should be flexible to attend customer and organizational needs
• Should have a high level of flexibility and Adaptability to situations

• Analytical Thinking

• Acquiring and understanding of problems or situations by breaking them down systematically into their components or parts and identifying the relationships between these parts
• Ability to solve problems quickly and permanently using step-by-step standard methods

• Conceptual Thinking

• Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better-understood concepts, models, or previous experiences
• Ability to understand a situation or problem by identifying patterns or connections, and address the issues

• Continuous Improvement

• Understanding the root cause of the issue, and planning for governance
• Apply permanent fix to remediate the problem

• Understanding of Business Criticality and Result-Oriented Mindset

• Whenever incident is reported, think from the business angle and drive the incident till rest
• With minimal impact to the business aspect regardless of efforts and problem owner