Hiring Voice Engineer - Remote - US hours - Synoptek

Voice Engineer I

The Network Engineer I is responsible for all aspects related to the maintenance, repair and support of networks and network-related products to ensure continued operation and functionality of Synoptek and customer network environments. The ideal candidate will have the ability to be technically hands-on, providing high-quality technical support to customers, speaking with a high level of technical understanding, making routine network changes, resolving technical problems, and helping to proactively prevent new issues as it relates to Synoptek and their client's IT infrastructure.

Duties and Responsibilities

• Maintain proper ticket hygiene and adhere to ticket handling metric goals
• Troubleshoot issues and execute change requests for existing customers
• Follow a standard change control process requiring peer and manager approval
• Ensure deliverables are completed in a timely manner and meet customer expectations
• Identify escalation improvement opportunities within Synoptek's teams
• Participate on a rotational on-call schedule
• Commit to obtaining relevant training and certificates as determined by manager
• Perform Firewall firmware patching during scheduled maintenance windows (sometimes during off hours)
• Serve as network custodian for an assigned Synoptek office, performing regular maintenance and handling all issues for that specific office
• Perform audit projects
• Perform customer documentation assignments
• Work with vendors and other third parties to provide support for customer networking environments (including equipment and circuit vendors)
• Serve as a networking mentor for support engineers in lower tier departments
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

• Bachelors degree in related field from an accredited college or university
• In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
• Certification in ITIL, CCNA (R&S, Security), Fortinet NSE4 or higher

Experience

• Customarily has at least 3 years technical experience
• Customarily has at least 1 year network engineer experience
• Customarily has at least 2 years of client engagement experience
• Experience with multiple network technologies (routing, switching, wireless, circuits) preferred
• Experience with firewall security, access control list (ACL) management and secure remote management practices, preferred
• Experience with routing and switching in non-standard/complex deployment environments, a plus