Hiring OTC Billing and Dispute folks - US Shifts !!

Role & responsibilities

In this role, you will be responsible for all the activities related to Cash & Collection domain.

• Execute end-to-end Billing, Cash Application, and Customer Master Data (CMD) activities in line with OTC policies and SLAs.
• Perform invoice creation, validation, and posting in ERP systems (SAP, Oracle, D365, Navision, etc.) ensuring compliance with contracts, tax laws, and statutory requirements.
• Validate supporting documents (POs, contracts, timesheets) before invoice release; monitor and reconcile billed vs. unbilled revenue.
• Investigate and resolve billing discrepancies, invoice rejections, and payment application issues by collaborating with clients and internal stakeholders.
• Manage daily cash posting, payment matching (automated and manual), and unallocated cash resolution while maintaining accuracy above benchmarks.
• Process electronic payment formats, reconcile bank statements, and ensure accuracy in AR documentation.
• Handle customer payment queries and provide timely resolutions to reduce disputes and improve customer experience.
• Support AR dispute resolution, credit memo processing, and collaboration with Collections teams for aged receivables follow-up.
• Lead CMD activities including customer master creation, amendments, and quality checks to ensure data accuracy and compliance with governance policies.
• Monitor CMD KPIs, prepare reports, and support supervisor in continuous improvement initiatives and process standardization.
• Participate in UAT, system upgrades, and automation projects; contribute to implementing new tools or functionalities.
• Ensure audit readiness by maintaining documentation and providing evidence for internal and external audits.
• Collaborate with cross-functional teams (Collections, Treasury, Finance, Delivery) to ensure smooth end-to-end OTC cycle execution.
• Contribute to training, mentoring, and knowledge sharing within the team to enhance process expertise.
• Support month-end / quarter-end closing activities (billing cut-off, reconciliations, reporting) and provide MIS dashboards for management.
• Drive process improvements in efficiency, accuracy, and customer service through continuous improvement initiatives.

Preferred candidate profile

• B.Com Graduation
• Bachelors degree in accounting, Finance, Business Administration, or related field (master’s degree is a plus).
• Strong exposure to Order-to-Cash (OTC) processes including Billing, Cash Application, and Customer Master Data.
• Hands-on experience in billing reconciliations, payment processing, and customer data governance.