Hiring Graduate Freshers For Voice Process_Day Shift

0 - 3 years

2 - 4 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Transcom Hiring for day shift premium process

Role & responsibilities

  • Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.

  • Provide accurate information on products/services offered by the company to meet customers' needs.

  • Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.

  • Maintain records of all interactions with customers using CRM software (e.g., Salesforce).

  • Escalate complex issues to senior team members when necessary.Role & responsibilities

Preferred candidate profile

Must Have Graduation Degree.

Must have good communication skills, Interpersonal skills.

Required Language: Mandate English, Hindi,( An advantage if - Tamil/Malayalam/Telugu/ Bengali/Gujarati/Punjabi/Kannada/Marathi)

HR contact person:- Nilesh : 9074857487

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Transcom

Customer Experience Management

Stockholm

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