Hiring for Virtual Front Desk Executive

Job Title:

Job Summary:

Key Responsibilities:

• Manage and maintain accurate patient appointment schedules using virtual platforms.

• Coordinate and facilitate virtual consultations and follow-ups with patients.

• Address patient queries, concerns, and grievances promptly and with empathy.

• Provide timely communication and appointment updates to patients, ensuring clarity and satisfaction.

• Collaborate closely with internal teams to resolve scheduling conflicts and service-related issues efficiently.

• Maintain detailed records of patient interactions and appointment changes to support continuous service improvement.

Skills and Qualifications:

• Exceptional communication and interpersonal skills to engage effectively with patients and team members.

• Strong organizational and time-management capabilities to handle multiple appointments and follow-ups.

• Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and scheduling software.

• Ability to handle sensitive and complex situations with patience, discretion, and professionalism.

• Problem-solving mindset with the ability to coordinate across teams for swift issue resolution.

• Prior experience in healthcare or customer service roles is a plus.