Posted:16 hours ago|
Platform:
Work from Office
Full Time
1) Lead and supervise a team of agents, providing guidance and support.
2) Delegate tasks and set deadlines.
3) Oversee day-to-day operations.
4) Monitor team performance, ensuring key performance indicators (KPIs) are met.
1) Strong presentation and facilitation skills.
2) Communication and interpersonal skills; ability to work across teams and levels.
3) Basic skills in Excel or Google Sheets.
4) A minimum of 18/24 months team leading experience.
Cognizant
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