Hiring For Presales Solution Architect For Gurgaon

Role & responsibilities

• The Presales and Solution Architect is responsible for shaping the overall technical solution for all new opportunities. owns the end-to-end presales across industry verticals in the Application Development & Maintenance (ADM), Managed Service Desk for Technology Service pursuits as a part of global deals.
• You will be the technical and solution lead during presales from Technology Services team, working closely with clients to understand their IT applications service requirements, identify pain points, and design solutions.
• This includes facets from architecture, approach, sizing, integration of platforms and related deployment.
• As an Individual contributor (IC) should Architect custom Application Development Maintenance (ADM), Managed Service Desk (MSD) solutions aligned to client IT landscapes. Plans for large-scale outsourcing deals.
• Design technical solutions in application development, modernization, maintenance, and support
• Deliver compelling technical presentations and demos to C-level executives, with details of the solution, value propositions and delivery aspects.
• Develop Managed Service Desk solutions (ITIL processes, tools like ServiceNow, Remedy , JIRA tickets for applicable multilingual L1, L2 support).
• Knowledge of frameworks/methodologies such as Agile, DevOps, ITSM is required• Define governance models, KPIs, SLAs for ADM/Service Desk operations.
• Build differentiated service offerings based on prospect relevant or evolving tech stacks (e.g., cloud-native apps, SaaS platforms, cybersecurity integration) based on evolving technology• Collaborate with partners (AWS/Azure, third party SaaS vendors) to create co-engineered solutions.
• Hands on in estimation, preparation of pricing models, draft contractual clauses (SLA/OLA), and development of business case/RO

Preferred candidate profile

• 15+ years in presales/solution architecture, with ADM, Managed Services, and Service Desk expertise.
• Strong understanding of cloud environment (AWS/Azure), DevOps tools, and ITSM frameworks.
• Certifications: AWS/Azure Architect, ITIL, TOGAF, PMP will be preferred.
• Knowledge of frameworks/methodologies such as Agile, DevOps, ITSM is required
• Proficiency in microservices, CI/CD, and AIOps for Managed Services will be a value add
• Good communication (verbal and written) and analytical skills are a must, enabling effective interactions with both technical and business stakeholders up to the C-suite level
• Should be capable to deliver in a global multi cultural matrix environment