6 - 11 years
25 - 35 Lacs
Posted:1 day ago|
Platform:
Remote
Full Time
• Manage and resolve various NetSuite functional support tickets across Finance, Procurement, Order Management, and CRM modules.
• Serve as the primary functional contact for ticket triaging, investigation, and resolution.
• Collaborate with cross-functional teams and business users to identify and implement system improvements.
• Document ticket resolutions, create knowledge base materials, and contribute to process standardization.
• Provide functional guidance and proactive recommendations for NetSuite optimization.
• Communicate effectively with diverse stakeholders, ensuring high levels of satisfaction and issue transparency.
• Minimum 5 years of hands-on experience in NetSuite functional support, handling multiple ticket categories including configuration, workflows, reports, and integrations.
• Must have NetSuite Certification (ERP Consultant, Financial User, or Administrator).
• Strong ability to interface independently with stakeholders, gather requirements, and provide actionable solutions.
• Excellent communication and analytical skills, with a structured approach to problem-solving.
• Experience in client-facing consulting or support environments.
• Proficiency with ticketing systems like JIRA, Zendesk, or ServiceNow preferred.
Highspring India Llp
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