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Hiring For International Chat & Email Customer Support - NTT DATA

Hiring For International Chat & Email Customer Support - NTT DATA

NTT DATA, Inc.

3 - 7 years

3 - 6 Lacs

chennai coimbatore

Posted:1 week ago| Platform:

Apply

Skills Required

customer support chat support international chat process communication skills email support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position's General Duties and Tasks

We are looking for an outgoing Customer Service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer Service Associate will be instrumental in addressing queries, concerns, and service issues by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customers via Chat/Emails, navigating computers, and documenting simultaneously. We should have the ability to swiftly gain customer confidence and trust.

To ensure success in this position, you will have the ability to maintain a sound knowledge of products and services and be an effective communicator.

Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles, you will be responsible for:

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
Ensuring customer satisfaction and striving to meet service standards. Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system.
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Analyze and clear inquiries of the Team and address them appropriately. Reaching out to various stakeholders for any further inquiries.
Coordinating training and mentoring activities for new team members.
Maintaining confidentiality of information.
Performing other duties as the need arises.

Required Skills for this role include:

Candidate should have a minimum of 3-7 years of experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce

Preferred Skills include:

Previous insurance industry experience required knowledge of Life insurance and annuity policies, where you handled interactions(calls/chat/mail) from customers inquiring about payments, policy information, or claims.

The required schedule for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime-based business requirements.

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Hiring For International Chat & Email Customer Support - NTT DATA