Hiring For Enterprise Support Engineer II - ERP Role

Job Summary

The Enterprise Support Engineer II ERP is responsible for providing primary support for our firm’s ERP platform, internal custom systems, as well as assisting with the development of systems for the firm.

Job Duties

• Manages ERP platform and other custom applications systems
• Applies patches and security updates to the firm’s systems
• Builds and maintains system documentation
• Escalate critical issues to management as appropriate
• Implements strategies resulting in timely resolutions
• Conducts Level III support for specified systems
• Collaborates across IT functions regarding implementing server lease replacements and application upgrades
• Acts as liaison for production support tickets for specified systems
• Oversees testing and development of non-routine fixes
• Rotate keys or passwords as needed
• Serves as the primary systems support resource during non-business hours
• Other duties as required

Qualifications, Knowledge, Skills and Abilities

Education:

• High school diploma or GED required
• Bachelors degree in Computer Science, Information Systems or equivalent field preferred

Experience:

• Four (4) or more years of experience with administering Oracle Enterprise Resource Planning (ERP) software required
• Two (2) or more years maintaining and scheduling Oracle jobs/Orchestrator required
• One (1) or more years of experience developing MS SQL queries preferred
• One (1) or more years of experience administering financial software preferred
• Prior experience with serving as a technical support role required
• Demonstrated experience supporting business applications required

Software:

• Experience with Oracle software required
• Deep knowledge in SaaS Applications technology and OCI/PaaS technology preferred
• Good understanding of SaaS functionality, processes, and capabilities preferred

Other Knowledge, Skills & Abilities:

• Strong oral and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-task while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capacity to communicate and interact with all levels of employees and management
• Ability to interact and build relationships and consensus among people
• Intermediate knowledge and understanding of Firm software development concepts
• Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures