Hiring For Deputy Manager WFM For Bangalore

About the Role

Deputy Manager WFM Analytics

Key Responsibilities

• Analytics & Reporting

• Build, automate, and maintain

  integrated dashboards and interactive reports

  to support senior management decision-making.
• Translate management concepts and operational requirements into actionable analytics, KPIs, and data visualizations.
• Conduct deep-dive analysis on performance trends, workforce utilization, and capacity planning to identify opportunities for optimization.

• Workforce Management (WFM) Support

• Provide analytical support for forecasting, capacity planning, and staffing optimization.
• Partner with WFM, Operations, and Business Leaders to design and track performance metrics aligned with business objectives.
• Leverage knowledge of WFM tools, planning cycles, and scheduling principles to enhance reporting solutions.

• Tools & Technical Expertise

• Design advanced Excel-based solutions using

  complex formulae, pivoting, automation, and scenario modeling

  .

• Added Advantage

  : Develop VBA macros, SQL queries, and Power BI dashboards for scalable reporting and analytics.
• Ensure data accuracy, consistency, and integrity across all deliverables.

• Business Partnering & Communication

• Present findings and recommendations to stakeholders in a clear, structured, and impactful manner.
• Collaborate with cross-functional teams to understand business challenges and propose data-driven solutions.
• Act as a thought partner to senior leaders, helping convert strategy into measurable outcomes.

• Collaboration & Soft Skills

• Foster teamwork, knowledge sharing, and a problem-solving mindset.
• Demonstrate strong interpersonal, conversation, and conflict management skills.
• Exhibit a go-getter attitude with the ability to work independently, prioritize effectively, and deliver under pressure.

Required Skills & Qualifications

• Experience:

  25 years in

  Analytics / Business Analytics

  (preferably in a Contact Center / Call Center / BPO environment).

• Technical Skills:

• Advanced Excel (O365/Excel 2026) complex formulas, what-if analysis, pivot tables, data modeling.
• Advantage: VBA, Power BI (reporting & visualization), SQL (queries, tables, stored procedures).
• Experience with integrated and interactive reporting dashboards solutions is a must.

• Domain Knowledge:

  Exposure to

  Workforce Management, Forecasting, and Capacity Planning

  is an added advantage.

• Soft Skills:

  Excellent verbal & written English communication, stakeholder management, presentation, and interpersonal skills.

Desired Attributes

• Strong business acumen and problem-solving mindset.
• Ability to simplify complex data into meaningful insights.
• Self-driven, detail-oriented, and adaptable to dynamic business needs.
• Team player with collaboration and conflict management skills.
• Passion for turning

  data into strategy

  and strategy into

  actionable outcomes

  .

Why Join Us?

• Opportunity to work in a

  high-visibility role

  supporting leadership decisions.
• Exposure to

  global workforce planning and analytics

  practices.
• Chance to design and deliver

  impactful reports & dashboards

  used by senior executives.
• A dynamic environment that values

  innovation, ownership, and continuous learning

  .

Interested Please connect:

Rekha V

95133 12612

Rekha.v@sagility.com