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Hiring For Customer Support Specialist - Springbord Systems - Chennai

Hiring For Customer Support Specialist - Springbord Systems - Chennai

Springbord Systems

2 - 5 years

2 - 4 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

Customer Support Customer Queries International Voice Process International BPO Handling Customer Queries Handling Client Calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience: 2 - 5 yrs Work Location: Chennai Work mode: WFO Roles and Responsibilities The Customer Support Specialist has to understand the different types of services/products provided by the company to its clients. The CSS has to resolve the customer queries and complaints through the tickets and emails. The Customer Support Specialist has to be customer centric, fast learner with good oral/written communication. Demonstrate keen interest and understanding on the company services and products. Resolve customer queries with first time right solutions through inbound tickets. Support the Customer Success managers of the company by generating the required reports for them. Required Skills Customer Support Experience Tickets Handling Experience - Resolving customer queries Fast Learner Subject Matter Expert US client/Call experience Good Oral and Written Communication MS Excel skills and Report Generation

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Springbord Systems

springbordsystems.com

Information Technology

San Francisco

100-250 Employees

9 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Michael Johnson

COO

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Hiring For Customer Support Specialist - Springbord Systems - Chennai

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Hiring For Customer Support Specialist - Springbord Systems - Chennai

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Skills Required

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