Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Key Responsibilities: Process banking transactions accurately and efficiently (e.g., deposits, withdrawals, fund transfers). Handle account opening, maintenance, and closure requests. Respond to customer inquiries via email, chat, or voice support. Identify and report potential fraudulent activities. Perform reconciliations and update banking records. Maintain compliance with US banking regulations (e.g., KYC, AML, OFAC). Escalate unresolved issues to appropriate departments. Meet daily productivity and quality targets. Work collaboratively with cross-functional teams and follow standard operating procedures (SOPs). Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
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