Hiring Cluster Collection Manager, LAP For Madurai Cluster

Cluster Collection Manager

Role & responsibilities

• Portfolio Management

  :
• Manage collections for the LAP portfolio (30+ DPD to NPA stage) across multiple locations within the Madurai cluster.
  
• Ensure reduction in delinquency, bucket movement, and increase in recovery and resolution rates.
  

• Team Leadership

  :
• Lead, manage, and motivate a team of field collection executives, agency partners, and telecallers.
  
• Monitor team performance, provide coaching, and ensure adherence to compliance and process standards.
  

• Agency Management

  :
• Empanel, onboard, and monitor third-party collection agencies.
  
• Review agency performance regularly and ensure proper allocation of cases.
  

• Customer Interaction

  :
• Handle escalated customer cases personally.
  
• Work with legal and recovery teams for settlement, litigation, or auction processes.
  

• Reporting & Analytics

  :
• Analyze portfolio health and present daily, weekly, and monthly MIS reports to senior management.
  
• Track collection efficiency, recovery rates, and cost-effectiveness of the cluster operations.
  

• Local Market Expertise

  :
• Leverage strong understanding of the

  Madurai and surrounding market

  to drive field-level efficiencies.
• Build strong local networks with legal counsel, law enforcement, and property evaluators to support recovery efforts.

Preferred candidate profile

• Education

  : Graduate in any discipline; MBA preferred.

• Experience

  : 6 to 10 years of total experience with

  minimum 5 years in team handling

  roles in collections, preferably in LAP / SME / secured loans.

• Market Knowledge

  : In-depth familiarity with the Madurai cluster including rural and semi-urban areas.

• Technical Skills

  : Proficiency in MS Excel, collection tools/CRM, and MIS reporting.

• CTC

  : 10 12 LPA (negotiable based on current CTC and experience)
• Performance-based incentives and travel reimbursements.
  
• Medical insurance, fuel reimbursement, and mobile allowance.

Interested candidate can share your resume to yuvaraja.k@smfgindia.com