Hiring Cluster Collection Manager, LAP For Madurai Cluster SMFG INDIA CREDIT COMPANY

6.0 - 10.0 years

10 - 12 Lacs

madurai

Work from Office

We are looking for an experienced and result-driven Cluster Collection Manager to manage and streamline collection activities for Loan Against Property (LAP) portfolios in the Madurai cluster . Role & responsibilities Portfolio Management : Manage collections for the LAP portfolio (30+ DPD to NPA stage) across multiple locations within the Madurai cluster. Ensure reduction in delinquency, bucket movement, and increase in recovery and resolution rates. Team Leadership : Lead, manage, and motivate a team of field collection executives, agency partners, and telecallers. Monitor team performance, provide coaching, and ensure adherence to compliance and process standards. Agency Management : Empanel, onboard, and monitor third-party collection agencies. Review agency performance regularly and ensure proper allocation of cases. Customer Interaction : Handle escalated customer cases personally. Work with legal and recovery teams for settlement, litigation, or auction processes. Reporting & Analytics : Analyze portfolio health and present daily, weekly, and monthly MIS reports to senior management. Track collection efficiency, recovery rates, and cost-effectiveness of the cluster operations. Local Market Expertise : Leverage strong understanding of the Madurai and surrounding market to drive field-level efficiencies. Build strong local networks with legal counsel, law enforcement, and property evaluators to support recovery efforts. Preferred candidate profile Education : Graduate in any discipline; MBA preferred. Experience : 6 to 10 years of total experience with minimum 5 years in team handling roles in collections, preferably in LAP / SME / secured loans. Market Knowledge : In-depth familiarity with the Madurai cluster including rural and semi-urban areas. Technical Skills : Proficiency in MS Excel, collection tools/CRM, and MIS reporting. CTC : 10 12 LPA (negotiable based on current CTC and experience) Performance-based incentives and travel reimbursements. Medical insurance, fuel reimbursement, and mobile allowance. Interested candidate can share your resume to yuvaraja.k@smfgindia.com

Posted 12 hours ago

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