Helpdesk Executive

#FREE POST

Designation: Helpdesk Executive
Qualification: Any Degree
Experience: 1+ years of experience
Location: Bangalore

** This position Includes 6days working, Rotational Shift (including Night Shift) and Rotational week off **

Required Skills:

• Excellent communication. Strong written and verbal and troubleshooting skills.
• Diagnosing and resolving problems related to operating systems, applications, network connectivity, hardware malfunctions, and software installations on users' desktops.
• Utilizing remote desktop tools to access users' computers and perform troubleshooting steps directly. 
• Installing new software applications, updating existing software, and configuring settings according to company policies and user requirements. 
• Providing technical guidance to users on basic computer operations, troubleshooting steps, and answering questions regarding software usage. 
• Creating and managing user accounts, resetting passwords, and managing access permissions. 
• Documenting user issues within a ticketing system, tracking progress, and updating status on resolved issues. 
• Applying security patches and updates to operating systems and software to maintain system integrity. 
• Assisting with basic hardware troubleshooting, identifying potential hardware failures, and coordinating replacements when necessary. 
• Identifying complex issues that require escalation to higher-level technical support teams. 
• Contributing to and updating internal knowledge base with troubleshooting procedures and solutions 
• Strong understanding of Windows operating systems, common applications, network protocols, and basic hardware troubleshooting. 
• Expertise in using remote desktop software like TeamViewer, Remote Desktop Protocol (RDP), or similar tools. 
• Ability to analyze technical issues, identify root causes, and implement effective solutions. 
• Clear and concise communication to explain technical concepts to users with varying levels of technical knowledge. 
• Excellent interpersonal skills to provide a positive user experience and resolve issues promptly. 
• Ability to document technical issues, troubleshooting steps, and solutions clearly

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Work Location: In person