Posted:1 day ago|
Platform:
On-site
Full Time
Serve as the first point of contact for users seeking technical assistance via phone, email, or chat. Troubleshooting: Diagnose and resolve a wide range of hardware and software problems, providing clear, step-by-step guidance to users. Issue tracking: Maintain accurate and detailed records of customer inquiries, the steps taken to resolve them, and the final outcome. Escalation: Escalate unresolved or complex issues to the appropriate internal teams or higher-level support staff. Follow-up: Follow up with clients to ensure their issues have been fully resolved and to check on their satisfaction.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹27,000.00 per month
Benefits:
Work Location: In person
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