Helpdesk Coordinator

Location :- Faridabad

Experience: 1 year

Key Responsibilities:

• Ticket management and escalation handling
• Communication with clients and field teams
• Daily reporting and follow-ups
• Documentation and checklist adherence

JD for Helpdesk Coordinator

• Receive, log, and track service requests from clients and internal teams.
• Coordinate with OEMs and vendors to assign field engineers for out location support.
• Ensure timely response and resolution of incidents as per SLA commitments.
• Maintain clear communication with clients regarding service status, delays, and closures.
• Escalate unresolved or delayed issues to appropriate stakeholders for intervention.
• Monitor ticket queues and follow up on pending tasks with vendors and OEMs.
• Log the call in the system and reply the customers on the mails
• Document service activities, engineer deployments, and closure reports.
• Prepare daily/weekly service dashboards and share updates with management.

Job Type: Full-time

Work Location: In person