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Value Point Systems Pvt Ltd
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Helpdesk Coordinator

Helpdesk Coordinator

Value Point Systems Pvt Ltd

2 - 6 years

0 Lacs

karnataka

Posted:3 days ago| Platform: Shine logo

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Skills Required

client support remote access hardware computer training hardware installation software installation diagnosing issues computer software software diagnostic tools problemsolving writing manuals ticketing system

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for responding to client support queries and providing support in person, over the phone, or via remote access. Your tasks will include diagnosing issues with computer software, peripherals, and hardware, running software diagnostic tools, and physically inspecting hardware systems. You will communicate with clients through basic problem-solving processes and provide basic computer training. Additionally, you will be involved in installing and upgrading hardware and software systems, writing training manuals, following up with clients, and completing support tickets. Location: Bangalore - VPS, Bangalore, Karnataka, India,

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Helpdesk Coordinator