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NTT DATA, Inc.
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Helpdesk Associate - troubleshooting

Helpdesk Associate - troubleshooting

NTT DATA, Inc.

1 - 3 years

2 - 3 Lacs

noida

Posted:22 hours ago| Platform:

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Skills Required

manual testing helpdesk bug troubleshooting customer handling test scenarios software testing regression testing automation testing test case execution test cases smoke testing stlc functional testing selenium bug reporting black box testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 335608
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Helpdesk Associate to join our team in Noida.Requirements

Must be a Graduate.

Good communication skills with international calling experience

Good comprehension & writing skills

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Mandate work from office.

1-3 Years of Experience

Job description

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Strong troubleshooting skills, bug-finding, and resolution

Ability to work independently within a diverse global team

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Helpdesk Associate - troubleshooting