Help Desk Consultant

2 - 4 years

1 - 2 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

  • Receive, log, and track incidents via calls/emails using ticketing tools
  • Perform initial troubleshooting and incident diagnosis
  • Classify incidents and escalate to Tier 2 when required
  • Handle service requests like password resets and access provisioning
  • Ensure proper incident closure with user confirmation
  • Maintain high customer satisfaction through clear communication

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Vega Intellisoft

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