Job
Description
Head Talent ManagementLocation: ChennaiReports to: Chief HR Officer (CHRO)Organization: Indbank Global Support Services LimitedOverviewWe are seeking a transformationalHead Talent Management to architect Indbank's end-to-end talent strategy and strengthen our human capital framework across the BFSI domain. The role demands a seasoned HR leader with deep exposure to the financial services ecosystem who can align people strategy with business growth, digital transformation, and compliance-driven excellence.This leader will design and implement forward-looking talent programs covering workforce planning, recruitment, onboarding, leadership development, and engagement. By leveraging analytics, technology, and inclusion, the role will build a sustainable talent pipeline that fuels Indbank's growth in the financial services landscape.Role SummaryThe Head ofTalent Management acts as a strategic partner to business and senior leadership, driving talent excellence across the organisation. The incumbent will spearhead initiatives that optimise workforce performance, elevate leadership capability, and institutionalise a culture of meritocracy, inclusion, and innovation all within the regulatory and risk governance frameworks critical to BFSI operations.Core ResponsibilitiesStrategic Talent Architecture & Culture LeadershipDesign and execute BFSI-aligned HR policies that strengthen recruitment, onboarding, and performance frameworks with a focus on regulatory compliance and ethical governance.Lead RCSA (Risk Control Self-Assessment) implementation for HR processes to ensure end-to-end policy compliance and risk mitigation.Develop recognition & reward frameworks that reinforce compliance-driven performance and promote a culture of ownership and innovation.Performance, Capability & Leadership DevelopmentDrive performance management built on measurable goals, continuous feedback, and digital tools that link performance to organisational outcomes.Implement succession planning for key business-critical and regulatory roles, ensuring leadership continuity and bench strength.Develop leadership development journeys and functional academies for BFSI-specific skills, fostering a high-potential talent pipeline.Workforce Analytics, Engagement & RetentionIntroduce data-led engagement dashboards integrating attrition, performance, and satisfaction analytics for actionable insights.Conduct quarterly talent engagement & inclusion surveys to evaluate culture health and design retention interventions.Achieve strategic retention targets by deploying customised career progression and learning frameworks for mission-critical roles.Operational & Digital HR ExcellenceOversee the deployment of HRMS platforms (Zoho/Oracle/Workday) to drive efficiency, transparency, and a seamless employee lifecycle experience.Define and monitor HR KPIs and SLAs, ensuring timely closure of recruitment, onboarding, and employee life-cycle processes.Collaborate with Finance, IT, and Business for quarterly HR performance reviews, linking HR outcomes to business metrics.Diversity, Equity & Inclusion (DEI) StewardshipChampion DEI initiatives tailored to BFSI workforce diversity, ensuring fair representation and equitable growth.Lead awareness and inclusion dialogues, celebrating organisational values and milestones that strengthen belonging and cultural cohesion.QualificationsMaster's degree in Human Resources, Business Administration15+ years of HR leadership experience in the financial services sector (BFSI), with proven results in talent management, organisational development, and HR transformation.Deep understanding of BFSI compliance, manpower risk controls, and talent governance frameworks.Strong exposure to HR analytics, policy design, leadership development, and digital HR solutions.Key CompetenciesStrategic and Visionary LeadershipData-Driven Decision MakingBFSI Domain & Compliance KnowledgeInclusive People LeadershipOrganizational Change and TransformationWhy Join Indbank Global Support Services LimitedBe part of a transformation journey within one of India's leading financial support institutions.Drive large-scale HR and talent initiatives across BFSI verticals.Experience a flat, merit-based culture that promotes innovation, collaboration, and professional growth.Work with senior leadership on projects that redefine financial services excellence and employee experience.
