Head Reservation & Operation

As a Head of Reservation & Operation at ZiT Car Rental, you will play a crucial role in managing staff, fostering a positive work environment, ensuring customer satisfaction, and overseeing reservation & operation activities. Your hands-on approach and commitment to expansion and improvement will be key to your success in this role. **Key Responsibilities:** - Organize and execute training programs for branch personnel - Evaluate employee performance, provide feedback, and coaching as needed - Recognize employee achievements and promote excellence in the work environment - Develop and implement sales plans - Conduct regular sales and operations meetings - Brief employees on current sales goals, promotions, and other relevant information - Organize marketing activities and events for the branch - Increase brand awareness within the community - Interact with customers regularly to ensure satisfaction and gather feedback - Resolve customer problems efficiently - Ensure compliance with industry regulations and laws - Assess market conditions, identify opportunities, and draft forecasts and business plans - Manage budgets, allocate branch funds, and define financial objectives - Coordinate with other branches for knowledge sharing, promotional activities, and goal achievement - Adhere to high ethical and professional standards **Qualifications Required:** - Management Experience - Ability to Meet Set Goals - Proven Record of accomplishment - Knowledge of Industry Rules and Regulations - Results-Driven Attitude - Leadership Skills - Strong Customer Service Skills - Written and Oral Communication Skills - Human Resource Management Skills - Outstanding Organizational Skills - Attention to Detail - Basic Computer Skills - Advanced Skills with Microsoft Office - Bachelor's Degree in Business Administration or Related Field or Equivalent Work Experience Join ZiT Car Rental and be part of a dynamic team committed to excellence in operation and reservation services.,