Head Reservation & Operation

As a Head of Reservation & Operation at ZiT Car Rental, you will play a crucial role in managing staff, fostering a positive work environment, ensuring customer satisfaction, and overseeing efficient reservation & operation processes. Your hands-on approach and commitment to expansion and improvement will be key to the success of our business. Your responsibilities will include organizing and executing training programs for branch personnel, evaluating employee performance, developing sales plans, conducting sales and operations meetings, and briefing employees on sales goals and promotions. You will also be responsible for organizing marketing activities, increasing brand awareness, interacting with customers to ensure satisfaction, resolving customer problems, and complying with industry regulations. In addition, you will assess market conditions, draft forecasts and business plans, manage budgets, coordinate with other branches, and uphold high ethical and professional standards. Your skills should include management experience, the ability to meet set goals, knowledge of industry regulations, leadership skills, strong customer service skills, excellent communication skills, human resource management skills, organization skills, attention to detail, basic computer skills, and proficiency in Microsoft Office. A Bachelor's Degree in Business Administration or a related field is preferred. If you are results-driven, have a passion for leadership, and possess the necessary skills and qualifications, we invite you to join our team at ZiT Car Rental and contribute to our continued success in the Operation and Reservation category.,