Head of Technical Operations

As the Head of Technical Operations at Megsan Labs - A Tentamus Company, you will play a key role in ensuring the smooth functioning of testing activities in multiple food matrices, while prioritizing customer satisfaction through timely deliverables and sustainable compliance. Your primary responsibilities will include overseeing operational aspects such as evaluating and responding to client queries, ensuring thorough project agreements and prerequisites are in place before work initiation, approving analysts" qualifications, reviewing project progress, monitoring instrument performance, and driving process and productivity improvement initiatives. In terms of human resource management, you will be responsible for coordinating between teams, identifying resource requirements, hiring associates, approving leaves based on workload, conducting performance evaluations, and providing timely feedback. Client management will also be a crucial part of your role, involving understanding project scopes, participating in client calls, coordinating with the business development team, ensuring contract reviews, resolving technical issues, adhering to project timelines, and communicating findings to clients effectively. Quality management will be another important aspect, where you will ensure adherence to written procedures, suggest improvement plans, supervise quality systems, participate in audits, implement necessary corrective actions, and strive for compliance with regulatory requirements. Additionally, you will be responsible for monitoring daily operations, measuring activities in terms of cost and time, devising improvement plans, identifying new capabilities, reporting to management, estimating monthly/quarterly requirements, making business plans, and contributing to the organization's brand image. Safety, health, and environment considerations will also fall under your purview, where you will ensure employee safety, adherence to safety practices, provide necessary safety devices, develop safe handling procedures, update chemical handling practices, and ensure safe disposal practices. Your secondary responsibilities will include validating test methods, maintaining calibration and standards records, developing cost-effective testing methods, providing cross-functional training, motivating team members, educating on rework costs, and upholding customer-centric practices. To qualify for this role, you should have an M.Sc in Food Science, Food Technology, Chemistry, or Analytical Chemistry with at least 20 years of experience in food testing services, including a minimum of 10 years in a CRO setting. Additionally, you should possess leadership skills, analytical thinking, effective communication, data-driven decision-making, and knowledge of regulatory requirements. If you are seeking a challenging and dynamic opportunity with the Tentamus Group, please submit your CV along with salary expectations to keerthi.vemula@tentamus.com.,