Head of Sales & Operations

As a highly experienced professional in the Affordable Housing vertical, you will be responsible for building and executing a business and operating plan to achieve vertical targets aligned with the overall business goals. Your key responsibilities will include identifying business opportunities, exploring potential markets for increased business coverage, and strategically deploying resources to drive optimal business growth. You will also be expected to propose new product ideas and process improvements to enhance operational efficiency. In this role, you will play a critical role in guiding the collections head and the team to ensure low Non-Performing Assets (NPA) and robust risk management practices across regions by maintaining quality business standards and implementing effective follow-up procedures. Your involvement in Total Market Value (TMW) related interventions will be essential for process enhancement initiatives. Additionally, you will oversee market research activities to identify any gaps in processes or products that can lead to improved customer satisfaction or the development of new products. Conducting random verifications of properties financed during branch visits and participating in interventions related to Customer Advocacy Program (CAPs) scores will also be part of your duties. Ensuring timely recruitment of employees as per the manpower budget will be crucial for maintaining an efficient team structure. Some of the key challenges you will face in this role include driving business growth, maintaining the quality of the portfolio, understanding consumer needs to develop suitable products and processes, managing and controlling attrition rates, and keeping the team motivated and guided towards success. To qualify for this position, you should hold a Graduate/MBA/PG degree with 18-20 years of relevant experience in the Affordable Housing sector. Your expertise should include strategic business orientation, leadership demonstrated through sustainability practices, a strong focus on planning and process orientation, and proficiency in digital financial literacy. If you are a seasoned professional with a passion for driving business growth and ensuring operational excellence in the Affordable Housing sector, we invite you to apply and be part of our dynamic team.,