Head of Captive Contact Center

You will be working as the Head of Captive Contact Center at DNT InfoConnect Services Private Limited, the dedicated captive contact center for Axad Capital in Kolkata, India. Your role will be pivotal in leading a team committed to setting a new standard for integrity, compliance, and professionalism in the contact center industry. Your key responsibilities will include providing strategic leadership and operational oversight, building and inspiring a high-performing team focused on compliance and transparency, collaborating with Axad Capital leadership to align operations with business objectives, overseeing workforce planning and training programs, monitoring systems for efficiency and compliance, fostering innovation in quality assurance and customer engagement, and championing DNT's mission to restore Kolkata's reputation as a trusted global contact center hub. To qualify for this role, you should have a Bachelor's degree (MBA preferred) with at least 8 years of experience in senior contact center leadership roles, a proven track record in managing outbound sales and compliance-driven operations, in-depth knowledge of compliance frameworks and regulatory standards, strong leadership and communication skills, and the ability to inspire and lead change. It is essential to be based in Kolkata or willing to relocate. The compensation package offered will be competitive and based on experience, with performance-based incentives and opportunities for career growth. Relocation support may also be provided for exceptional candidates. The hours of operation will be aligned with US working hours, from 10 AM EST to 7 PM EST.,