Work from Office
Full Time
PROCESS
DAY END Summary Sheet
Review Global Counts
Daily Activities
Weekly Activities
Month and Quarterly Activities
CUSTOMER
Customer Interception
• Reviews cashier performance on a daily basis and report using the Observation Sheet as per
process.
• Analyses Mystery Audits vis--vis HC observations sheets.
• Plan corrective measures to address gaps and execute the plan post validation by the SM.
• Handing over of POS release to Cashier daily
Merchandising and Ticketing
• Reviews merchandising and ticketing of Back of Cash Area- via Observation sheets.
• Plans and executes corrective actions in consultation with the SM.
• Reviews- using Observation sheets
Hygiene Standard for Cashiering Area
• Reviews Hygiene standards
Complaint Handling
• Follows the complaint handling process.
• In case of concerns/escalations takes the customer to the CSD Desk and does an appropriate
handover to the staff
PEOPLE
Self Grooming and Staff Grooming
• Reviews cashiers grooming - Daily
• Maintains personal grooming as per company standards
Schedule and Check Adherence
• Adheres to the shift assigned
• Schedules CSD in Kronos-Monthly
• Reviews FMR against schedule - Daily
• Signs-Off the time cards
Croma
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