Posted:2 months ago|
Platform:
Work from Office
Full Time
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Experienced in US Inbound calling
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
HCLTech
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