HCA - Customer Executive

Key Responsibilities: Customer Interaction: Handle inbound and outbound customer calls in a courteous and professional manner. Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction. Data Entry: Accurately process orders, applications, forms, and requests according to established procedures. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints. Escalation: Identify and escalate priority issues to the appropriate resources for resolution. Compliance: Adhere to company policies, procedures, and regulatory requirements. Performance Targets: Meet or exceed performance targets, including call handling metrics and customer satisfaction scores. Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance. Team Collaboration: Work collaboratively with team members to achieve common goals and support each other in handling customer interactions. Qualifications: Education: High school diploma or equivalent; a bachelor's degree is a plus. Experience: Previous experience in a sales target based process or BPO environment is preferred. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using computers and relevant software applications. Ability to handle multiple tasks simultaneously in a fast-paced environment. Good organizational and time management skills.