Hardware & Network Support Engineer

Job Description

Job Location - Kharadi, Pune We are looking to hire a skilled Hardware and Network Support Engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues. Responsibilities: · Responding to client support requests. · Contacting clients to find out the nature of the problem. · Troubleshooting hardware and software issues. · Installing and maintaining hardware and computer peripherals. · Installing and upgrading operating systems and computer software. · Troubleshooting networking and connection issues. · Advising on software or hardware upgrades. · Configure and maintain routers, switches, firewalls, and other network devices · Implement network solutions to support business needs and growth. · Stay up-to-date with the latest trends and best practices in network and cloud technologies. · Monitor network and cloud performance and identify and resolve issues promptly.. · Document network and cloud configurations, processes, and procedures. Requirements: · Bachelor’s degree in computer science or information technology. · Proven work experience as a desktop support engineer or support technician. · Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. · Knowledge of popular operating systems, software applications, and remote connection systems. · Working technical knowledge of current network hardware, protocols, and Internet standards. · Able to effectively prioritize tasks in a high-pressure environment. · Ability to present ideas in user-friendly language. · Ability to solve complex hardware and software issues. · Ability to travel and work after hours when necessary. · Excellent interpersonal skills, problem solving skills & good analytical skills. · Good written and verbal communication skills. Job Type: Full-time Pay: Up to ₹300,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Shift: Night shift US shift Work Days: Monday to Friday Application Question(s): Have you worked with firewalls? Experience: Desktop support: 1 year (Required) License/Certification: CCNA (Preferred) Work Location: In person