Hair Coach

Role Overview: Are you passionate about beauty, hair, and healthcare Fusion CX is offering a unique opportunity for individuals to join their team in Mumbai. As a Hair Coach or Customer Service Representative, you will have the chance to make a difference in people's lives by guiding them towards optimal hair health. Your dedication will not only improve their hair condition but also boost their confidence and overall well-being. Key Responsibilities: - Conduct evaluations to identify clients" specific hair conditions and needs based on established guidelines by the medical team. - Instruct clients on effective hair care practices to promote hair health, including techniques for washing and protecting the hair as per set guidelines. - Identify and address hair-related issues or concerns. Analyze potential causes of hair problems, including damage, hair loss, and scalp conditions. Provide tailored solutions to mitigate or overcome these issues. - Offer empathy, emotional support, and encouragement to clients facing hair health challenges. - Assist clients in defining achievable hair goals and tracking their progress. Offer continued support to help them achieve their hair-related objectives as per the set guidelines. Qualifications Required: - Educational Background: Open to graduates or undergraduates from any field. - Communication Skills: Must be proficient in English (Versant Level 4 or above) and Hindi, with excellent listening, instructing, and motivational skills. - Hair Health Knowledge: Should possess the ability to analyze and address hair and health issues. - Empathy and Compassion: Demonstrated ability to empathize with clients and offer compassionate support. - Problem-Solving: Strong analytical abilities to identify and address hair health issues. - Time Management: Capable of managing time effectively to address client needs promptly. - Feedback Responsiveness: Open to feedback for continuous improvement of service quality. - Ethical Behaviour: Commitment to ethical conduct in all client interactions. - Adaptability: Comfortable working in a dynamic environment and managing high call volumes. Previous experience in customer support is beneficial.,