Guest Service Officer

Role Overview: You will provide courteous, professional, efficient, and flexible service consistent with the hotel's policies to maximize guest satisfaction. You should be entirely flexible and ready to be rotated within different sub-departments of the Rooms division or any other departments as assigned. Your main responsibilities include ensuring that guests receive the highest level of personalized service at all times. If there are guest complaints or problems without immediate solutions, you will report them to supervisors and ensure follow-up with guests. It is crucial to be aware of hotel activities, perform proper handovers of pending points for the next shifts, and take necessary actions. Key Responsibilities: - Provide courteous, professional, efficient, and flexible service to maximize guest satisfaction - Rotate within different sub-departments of the Rooms division or other assigned departments - Ensure guests receive the highest level of personalized service - Report any guest complaints or problems to supervisors and ensure follow-up - Be aware of hotel activities and perform proper handovers of pending points for the next shifts - Have a good understanding of all hotel services, facilities, and promotions - Perform opening and closing procedures, balancing cash report, and remittance envelop - Ensure Assistant Manager Front Office signs all rebates and paid out vouchers with clear explanation - Maintain regular contact with long-stay and suite guests to ensure enjoyable stays - Maintain high grooming and hygiene standards - Build good rapport with colleagues and other departments - Provide full support to supervisors and the team - Welcome all guests, ensuring exceptional staying experience, creating lasting memories, and building relationships Qualification Required: - Relevant degree or diploma in Hospitality or Tourism management - At least 2 years of work experience in hotel operations - Good customer service, communication, and interpersonal skills,