Guest Service Officer

As a team member at Hyatt Hyderabad, your role is to provide courteous, professional, efficient, and flexible service to ensure maximum guest satisfaction. You will be rotated within different sub-departments of the Rooms division or other assigned departments. Your responsibilities include: - Offering personalized service to guests and promptly reporting any complaints or problems to supervisors - Maintaining awareness of hotel activities, facilities, and promotions, and using upselling techniques - Balancing cash reports, performing opening and closing procedures, and ensuring proper documentation of rebates and vouchers - Updating room allocations and following up on special guest requirements - Maintaining regular contact with long-stay and suite guests to enhance their experience In addition, you are expected to uphold high grooming and hygiene standards, foster positive relationships with colleagues and other departments, and provide full support to supervisors and the team. Qualifications for this role include: - Welcoming guests and ensuring exceptional experiences - Possessing a degree or diploma in Hospitality or Tourism management - Having a minimum of 2 years of work experience in hotel operations - Demonstrating strong customer service, communication, and interpersonal skills If you are passionate about creating lasting memories for guests and thrive in a dynamic hospitality environment, we welcome you to join our team at Hyatt Hyderabad.,