guest service associate (waiter)

Job Title: Guest Service Associate (Waiter)

Job Summary: The Guest Service Associate (Waiter) is responsible for delivering exceptional service to guests by taking food and drink orders, serving meals, and ensuring a welcoming and positive dining experience. They work closely with kitchen staff, management, and other team members to meet guests' needs efficiently and courteously.

Key Responsibilities:

• Guest Interaction:
• Greet and welcome guests in a friendly, professional manner.
• Assist guests in choosing menu items by providing suggestions and answering questions.
• Take and accurately record food and drink orders using a POS system or order pad.
• Serve food and beverages promptly and in an appealing manner.
• Check on guests regularly to ensure satisfaction and address any concerns or requests.
• Process payments and handle cash or credit transactions.
• Maintaining Cleanliness:
• Set and clear tables in a timely manner.
• Ensure dining areas are clean, neat, and organized.
• Reset tables with clean linens, silverware, and glasses after guests leave.
• Collaboration and Communication:
• Coordinate with kitchen staff to ensure timely and accurate order preparation.
• Communicate special requests or dietary restrictions to kitchen staff.
• Work with other team members to ensure a smooth and efficient operation.
• Adherence to Health & Safety Guidelines:
• Follow food safety and sanitation standards.
• Ensure proper handling of food and beverages to prevent contamination.
• Maintain a clean and safe working environment for both guests and staff.
• Providing a Positive Dining Experience:
• Ensure that guests feel comfortable, valued, and satisfied throughout their dining experience.
• Address guest complaints or concerns with professionalism and resolve issues quickly.
• Recommend specials, promotions, or upsell menu items to enhance the dining experience.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Ability to work in a fast-paced environment.
• Positive attitude and customer-focused approach.
• Ability to work collaboratively in a team setting.

Job Types: Full-time, Permanent, Fresher, Volunteer

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Life insurance

Experience:

• Hotel management: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person