Guest Service Associate

Company Description

Kamat Hotel India Limited is a prestigious hospitality company headquartered in Mumbai, Maharashtra, India. With a strong presence in the industry, Kamat Hotel India Limited focuses on providing exceptional hospitality services to its guests. The company is known for its customer-oriented approach and commitment to creating memorable experiences for its patrons.

Role Description

This is a full-time on-site role for a Guest Service Associate located in Saswad. The Guest Service Associate will be responsible for desk operations, including addressing guest request and complaints. The role involves delivering exceptional customer service, providing information about the hotel's services, and ensuring guest satisfaction throughout their stay.

Qualifications

\n

• Experience in Guest Services and Guest Service
• Strong telephone ettiquete
• Excellent Communication skills
• Ability to handle guest inquiries and resolve issues efficiently
• Professional and friendly demeanor
• Prior experience in the hospitality industry is a plus
• High school diploma or equivalent; additional hospitality certifications are beneficial